This is continuing on from end Oct 2023.
So the SIM I was sent didnt work, and the team says it will not work.
They suggest cancelling and re-ordering.
I ask for a refund, in line with the Consumer Affairs advice that the SIM not working is "major fault" and that I have the choice of remedies.
Instead, while I am on holiday I get emails about a new SIM being ordered.
But there is nothing in the mail at all.
No card or anything.
And now I get emails about running out of activation time.
As I have had to go with another company in the meantime, I would still like a refund please.
So please process a refund..
I know the difficulties are not due to you personally (you are quite helpful) but I address you as the representative of TPG
I am Colin Vincent
I am the account holder
Looking for a refund on the original purchase
because the original sim was not working (tpg acknowledged this)
and the decision to send a replacement was too late - who is going to live without a mobile phone for a month?
Also the replacement wasnt actually sent to me anyway.
Under law I have the choice or refund or replacement in this case.
I choose refund.