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Unable to receive calls

Level 1a
Every time someone tries to call me
It can’t be connected since I have the plan in April. I have tried a few times to get help by this services but not luck . Can someone help ? Thanks

Hi @6849806 


Welcome to the Community!


We were able to locate your account using your community details and have refreshed your incoming calls.

Please try to test if you can receive calls from Mobile and home phone service.


Let us know how it goes.


Level 1a
Hi, thanks for that but it still doesn’t work. It’s a mobile phone line. Thanks

I understand @6849806 .

Could you perhaps provide us with an alternate numberas well as your most convenient time to receive a call via private message  so we can organise a call back to be made from our Mobile support team? 

Level 1a
Hi, alternative number is 0452515681. Thanks