Urgent-Roaming activated but not receiving SMS

[0412703238]

Hi tpg team
Need your urgent assistance.
I have activated international roaming. I can also see the network with R but i am not able to receive any SMS. It is very urgent if you can assist because my banking is stuck as i cannot receive OTPs.

[Ahra_G]

Hi @0412703238, 

We can have a member of our Mobile Specialist to contact and assist you with this concern. 

Please confirm the Customer ID and your email address in order for us to assist you accordingly. Kindly send them through private message. 

In the meantime, you may check out these Community articles which contains basic troubleshooting for Roaming issues: 

• How to activate International Roaming 
• International roaming troubleshooting guide 

We'll wait for PM. 

Regards,

Ahra_G

[0412703238]

Hi.. thanks for your reply. BasilDV from tpg community is assisting further.
Apparently every time a sim is reinserted the SMSes get blocked. Hoping to see the tpg mobile team resolve this permanently.