Can't send email from my email client

[Gabby]

Today I can't send from my Thunderbird client. It says the login failed.

I can send from the webmail interface. I can receive emails OK.

Before that it's worked well for years.

Is this something to do with the migration to TMC?

Gabby

[BasilDV]

Hi @Gabby 

What's the error message that you are receiving?

Can you send us a private message with the screenshot of your outgoing mail server settings for checking?

BasilDV

[Gabby]

The error message is "Login to server mail.tpg.com.au with username [] failed.

I'll send the setup stuff a little later.

[BasilDV]

Thank you @Gabby 

Please update your outgoing mail server settings based on here: https://support.tpg.com.au/email-settings

Let us know how it goes.

BasilDV

[Gabby]

I did this (twice). Same problem.

[david64]

Hi @Gabby . Are you using the same security/encryption setting for send and receive?

What version of Thunderbird are you using?

[Gabby]

> Are you using the same security/encryption setting for send and receive?

Yes, SSL/TLS and Normal Password.

> What version of Thunderbird are you using?

Whoops - now 115.2.3 (32-bit) (was v102).

Still can't send email.

[david64]

@Gabby . SMTP/Send port is 465.   POP3/Receive port is 995.

Can you check Provider server names, send and receive usernames and passwords?

Right click email address in left hand panel, then Settings, Thunderbird Settings, Privacy & Security, Passwords, Saved Passwords, Show Passwords.

[Gabby]

There's a problem for a start. The email settings recommended by @BasilDV at https://support.tpg.com.au/email-settings conflict with regard to the Incoming Port. It says it should be 993 but the example below it shows 995. You say "POP3/Receive port is 995".

I also now seem to have 3 accounts shown in the left hand column: agabb-tpg, agabb@tpg.com.au and agabb@tpg.com.au_2 (shown as "agabb@tpg.com.au (Pop3)"). Before I had only one which has worked for years. What's going on?

[david64]

@Gabby . Port 993 is for IMAP account. POP3 is the mailbox that comes with your account. You have to pay for an IMAP mailbox.

Somehow, you've added extra accounts to TB. If they have no folders or emails in them, you can delete them. TPG can't access your client.