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IP address needs to be ob the safe or whitelist

chrisanddani12
Level 2
Hello
I need to add an IP address on TPG's whitelist or safe list. I can't access the webmail or get emails from this IP address (It's for my business). How do I make this happen? I've left messages for Support but no luck with responses.
4 REPLIES 4
johnp
Moderator

Hi

 

Please send me you username or customer account number or mobile phone number attached to your service so I can assist.

 

John

johnp
Moderator
chrisanddani12
Level 2

Hi John

 

It's an IP address, not an email address...

 

I cannot get onto the server.  When I called my server support, they could get into my webmail no problem.  When I went onto my work laptop and didn't use the TPG network, I could get onto my server webmail.

 

My server support said it is TPG who is blocking the access and not allowing that IP address to be accessed.

johnp
Moderator

Hi

 

Please send me you username or customer account number or mobile phone number attached to your service so I can assist.

 

John