IP address needs to be ob the safe or whitelist

[chrisanddani12]

Hello
I need to add an IP address on TPG's whitelist or safe list. I can't access the webmail or get emails from this IP address (It's for my business). How do I make this happen? I've left messages for Support but no luck with responses.

[johnp]

Hi

Please send me you username or customer account number or mobile phone number attached to your service so I can assist.

John

[johnp]

Hi

This following link may be off assistance .

https://community.tpg.com.au/t5/Broadband-Internet/how-do-I-adjust-spam-setting-to-allow-mail-from-a...

John

[chrisanddani12]

Hi John

It's an IP address, not an email address...

I cannot get onto the server.  When I called my server support, they could get into my webmail no problem.  When I went onto my work laptop and didn't use the TPG network, I could get onto my server webmail.

My server support said it is TPG who is blocking the access and not allowing that IP address to be accessed.

[johnp]

Hi

Please send me you username or customer account number or mobile phone number attached to your service so I can assist.

John

[johnp]

Hi

Please send me you username or customer account number or mobile phone number attached to your service so I can assist.

John