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IP address needs to be ob the safe or whitelist

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Level 2
Hello
I need to add an IP address on TPG's whitelist or safe list. I can't access the webmail or get emails from this IP address (It's for my business). How do I make this happen? I've left messages for Support but no luck with responses.
4 REPLIES 4
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Moderator

Hi

 

Please send me you username or customer account number or mobile phone number attached to your service so I can assist.

 

John

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Moderator
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Level 2

Hi John

 

It's an IP address, not an email address...

 

I cannot get onto the server.  When I called my server support, they could get into my webmail no problem.  When I went onto my work laptop and didn't use the TPG network, I could get onto my server webmail.

 

My server support said it is TPG who is blocking the access and not allowing that IP address to be accessed.

Highlighted
Moderator

Hi

 

Please send me you username or customer account number or mobile phone number attached to your service so I can assist.

 

John