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NBN Drop outs constantly

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Level 2
Hi,
NBN internet has been dropped out constantly since last month.
I have checked service status, there is no outage and maintenance.
It dropouts every 2-3 minutes and when it's out, online light is flashing, other lights are on of the Arris CMB200, Internet light is off of the router modem TP-LINK ARCHER VR1600V VER1.1.
Would you please check it up and give me advice for solving problems?
Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @stepthe6,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement to optimise the performance of the NBN HFC services in your area and this is expected to be completed on 05/02/2020 18:00 AEDT.

 

We have checked the status of your connection and it shows stable now, but we'd like to set your expectation that it may be interrupted while this network improvement is still in progress,

 

We apologise for the inconvenience.

Let us know should you have further queries. Thank you.

View solution in original post

8 REPLIES 8
Highlighted
Moderator

Hi @stepthe6,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement to optimise the performance of the NBN HFC services in your area and this is expected to be completed on 05/02/2020 18:00 AEDT.

 

We have checked the status of your connection and it shows stable now, but we'd like to set your expectation that it may be interrupted while this network improvement is still in progress,

 

We apologise for the inconvenience.

Let us know should you have further queries. Thank you.

View solution in original post

Highlighted
Level 2
Hi,
I waited the 5th of February you mentioned NBN Co. would be completed improvement of performance.
Unfortunately it's still the line is drippinngout constantly.
Would you please check my line up?
It is really pain in neck.
Regards.
Highlighted
Level 2
Also, when the line is on, the speed is really slow, it is used to be 46down loading and 18 uploading. But now 5.4 downloading and 0.4 uploading
Please see the link below.

http://tpg.speedtestcustom.com/result/ad247e40-4976-11ea-9fee-ff9dbf0abf02
It is terribly bad.
Highlighted
Moderator

Hi @stepthe6

 

Thanks for the update.

 

We can confirm that the dropouts are still occurring.

 

We'll escalate the case to our Engineering team for further investigation.

 

They'll be in touch with you via SMS or phone call using the phone numbers that we have on file. If you recently updated your contacted number, please let us know via PM.

 

Cheers!

BasilDV

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Level 1c
Im experiencing frequent drop out as well. new installation since last TUE. Switched from tpg adsl to tpg nbn50.
almost no drop out previously on adsl(about 10mbps speed on previous adsl).

current nbn connected cia black box.(HFC?)

can someone investigate? working from home became very hard with unstable internet. thanks
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Level 1c
The speed is OK in the morning. It can reach 40mbps dowload 18mbps upload.. But randomly every a few hours. it dropped out. blackbox reboot. All green lights gone and came back. When it dropped out, the online green light kept flashing slowly.
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Level 1c

My NBN50 is back to normal now. Turned out NBN Co was trouble shooting the network in my area due to network outage somewhere.  My monitoring tool indicated not a signle drop out  for 12 hours. 

 

It's good to check the outage before posting questions via the link below:

https://www.nbnco.com.au/support/network-status