Hi @7005497
We've edited your post as it contains your information.
Please avoid posting any information on a public thread as it may compromise your security.
We understand that you've been in touch with our Tech team and they've advised that the modem/router is faulty since it's not powering up.
A replacement modem/router has been requested and updates will be provided via SMS or Email.
Let us know if you need further assistance.
BasilDV
