Reply to Shane

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7005497
Level 2

Shane my details

 

xxxxx

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @7005497

 

We've edited your post as it contains your information.

Please avoid posting any information on a public thread as it may compromise your security.

 

We understand that you've been in touch with our Tech team and they've advised that the modem/router is faulty since it's not powering up.

 

A replacement modem/router has been requested and updates will be provided via SMS or Email.

 

Let us know if you need further assistance.

 

BasilDV

 

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @7005497

 

We've edited your post as it contains your information.

Please avoid posting any information on a public thread as it may compromise your security.

 

We understand that you've been in touch with our Tech team and they've advised that the modem/router is faulty since it's not powering up.

 

A replacement modem/router has been requested and updates will be provided via SMS or Email.

 

Let us know if you need further assistance.

 

BasilDV