I checked the account and was able detect the multiple drop outs.
I have raised this issue to our Tech team and will have someone to call you within the day to help us resolve the issue.
I checked your account and was able to see that your service has been stable. Are you using wifi connection? If you do, please check this link: https://community.tpg.com.au/t5/Broadband-Internet/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Ho....
It will help you improve your wifi connection as it is prone to signal interference.
Keep us posted if it worked.
Yes we're using wifi. When the Internet connection drops out we still maintain connectivity to the router (I can bring up the admin interface), so it's unlikely that wifi is the culprit.
Is there a way I can see the service status on my account?
I checked your usages and was able to confirm multiple drop outs of the service. We might need to look into it further to understand the cause of the issue. I'll raise this to our Tech team and will have someone to call you within the day using the number that we have on the account. If you have any preferred time and another number to be contacted, please send us a message.
What do you mean about the service status? Do you mean if you are able to see if the service is online or not? If so, no, there's no way to see that info on "My Account".
I checked your account and internet drop out is evident. Have you tried turning off and on the modem?
I'll raise this to our Tech team and have someone to call you within the day using the number on your account. If you have any preferred time and number to be contacted, please shoot us a message.