I was unable to relocate/connect to TPG FTTB as there was a port allocation issue. I was advised through the phone by TPG that I should talk to my building manager to get more ports installed to speed up the wait. However, my building manager has come back to me saying that enough ports were installed 2 years ago for all units in my building. Also, it seems this problem has occured before and was suggested to connect to Telstra THEN connect with TPG. So my question is, is there a way to avoid going through this extra step and connecting directly to TPG? Or must I connect to Telstra first and try with TPG again?
We received an update from our FTTB team and was given a rough ETA on 16/03/18 in adding more capacity in the building. Your case manager will be in touch once done.
Thank you for your patience.
We have confirmed that there is no available TPG FTTB Port available in your building. We are currently making upgrades around your area. We will contact your building administration about this.
Hope you're doing well. I understand that your case manager has been in touch today and discussed the concerns raised. Please don't hesitate to reach out should you need any assistance.
Thank you, I received a call today. However, it seems nobody has contacted the building administrator as I was expecting according to ShaneA above. As discussed on the phone today with the case manager, the building administrator has told me that enough ports were installed for all units in the building. On the other hand, I was told there aren't any ports left by TPG. I am sort of stuck in-between here and would love you guys to contact my building administrator if possible to clear things up so I can connect or request an infrastructure upgrade. The building admin's email is firstname.lastname@example.org and phone is 0412 360 346.