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FTTB Port Issue TPG & Telstra

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Moderator

I'll notify the case manager handling your case about the feedback that you got from your building administrator, @dannykim1. Thanks!

Level 1c

I'm trying to be patient but now I'm getting frustrated.

 

I haven't received a reponse regarding the contact with the building administrator and all I get is a phone call telling me a port is not available, which I have been aware of for 3 months. I do not need another call reminding me of a lack of ports; please forward the information about contacting the building administrator.

Moderator

Good day @dannykim1,

 

I have raised this with our FTTB team and will provide you update once available.

 

Sorry for the inconvenience this has caused us.

 

Kind regards,

Level 1c

"Sorry for the inconvenience this has caused us."

 

Hahaha, I presume 'us' was meant to be 'you' as in me.

 

I'll try to be more patient since you made me chuckle.

 

Thanks for the reponse.

Moderator

Good morning, @dannykim1.

 

We are still waiting for the update from our FTTB team. I have sent an urgent follow up and will provide you update once available.

 

Kind regards,

Highlighted
Moderator

Hi @dannykim1,

 

We received an update from our FTTB team and was given a rough ETA on 16/03/18 in adding more capacity in the building. Your case manager will be in touch once done.

 

Thank you for your patience.

 

Kind regards,

Level 1c

Hi BasilDV,

 

I received an email today from my building administrator that TPG has installed further ports last week. I hope the ETA of the 16th refers to this? Either way, sounds good. Thank you for letting me know.

Moderator

You are welcome @dannykim1.

 

Your case manager will update you once the service is up and running.

 

Should you require any assistance, please let us know.

 

Kind regards,