High latency Fttb compared to old fttn

[Tn_1888]

Hello, is there a way to reduce or be comparable to Telstra fttn’s latency of 5-6ms latency compared to current TPG fttb’s 15-17ms?

Thanks

[Ahra_G]

Hi @Tn_1888,

That number of ping should not affect your internet speed or download however, if the number of ping gets to an alarming rate (reaches up to a hundred or more), then that can affect your internet experience even if the download speed remains the same. It could be you're connecting to a server that's geographically too far away to facilitate low latency, or possibly, has something to do with a game’s netcode.

Alternatively, it could be local considerations, such as how much bandwidth is being used, or potential interference on a wi-fi network. 

Let us know should you require further assistance.

-Ahra_G

[Tn_1888]

Hi yes I was hoping to reduce the ping for gaming, online it fluctuates a little bit and causes it to become uncompetitive. Is there no way to reduce this?

[Ahra_G]

Hi @Tn_1888, are you getting a fairly high ping rate? Is it  just the game that's affected? What about other internet activities? (i.e. browsing, streaming)

[Tn_1888]

Yes other streams like Netflix, Amazon & the worst would be when i'm day trading, this is cruicial to have the fastest latency possible as prices fluctuate quickly. Is there anything that can be done to reduce the latency?

[adib_rahmang]

Hey @Tn_1888,

We can get our techs to look into what's going on. Send me a private message when you get a second.

How do I private message (PM) in the community - TPG Community

[kate_]

Thanks for sending a message, @Tn_1888. Let's see how we can help with your latency.

To get started, we'll grab the details below.

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