Setting up Modem

[crystal161995]

Hi all,

We recently joined, and got the modem today.

I've followed all instructions. All the lights are working (that should be) but I'm still not connected. It keeps coming up with this page (see attachment).

I'm just not sure what's going on. Please help!

[Ahra_G]

Hi @crystal161995, 

Our TPG modems are plug and play however there are instances that the automatic configuration may take longer. 

I have detected that the line is active and there is signal going to the modem but we may need to manually configure it so it can connect to our server for internet access. 

Have you already tried checking out the instructions from this link: NBN FTTN Setup? 

Otherwise, let me know of your most convenient time to receive a call so we can have a tech specialist to perform troubleshooting along with you. 

Thanks! 

Ahra_G

[henrymosley]

iPhone Devices

1. Slide your finger downwards beginning from the highest point of the screen.
2. Press the Settings symbol.
3. Press More.
4. Press Mobile organizations.
5. Press Network administrators and your telephone will look for networks.
6. Select TPG from the rundown of accessible organizations. Share this post. Connection to post. Share on different destinations.
7. Choose coomeet free support.