Hi @walkadwill,    I'll have a closer look on your account to determine as to why you are unable to lodge your plan upgrade request. Send us a private message with your TPG customer ID or username please. How do I private message (PM) in the community   Regards, Angeli   ... View more

Hi @georgia1999,    We'll check on your current cycle and discuss your options. Send us a private message with your TPG customer ID or username please.  How do I private message (PM) in the community   Regards,  Angeli ... View more

Hi,    Thanks for completing the verification and I have set you on an urgent callback. You should hear from the tech specialist within an hour.   Regards,  Angeli ... View more

Hi @estebanchoi,    Welcome to TPG Community!    I'll have a tech specialist to look into your home broadband speed. Send us a private message with your customer ID and we'll take care of it. How do I private message (PM) in the community   Regards, Angeli ... View more

Hi @jonathanplatt,    We're sorry to hear that you are cancelling your TPG account. Your customer ID has been removed on this post as it is not safe to indicate your account details publicly. You may send us a private message and we'll discuss it from there.  How do I private message (PM) in the community   Regards,  Angeli   ... View more

Hi @oliverhood,    Welcome to TPG Community!    I will arrange a callback with our mobile support team to assist you on updating your payment method. Send us a private message with your TPG mobile number and preferred callback time.  How do I private message (PM) in the community   Thanks, Angeli ... View more

Hi @Jackburtonsboot,    Welcome to TPG Community!    At the moment, we are offering our 90Mbps plan. Will you still consider on getting it for your new home?    Regards,  Angeli ... View more

Hi @Sonic1998,    Welcome to TPG Community!    You may head on to SIM errors and finding your PUK code on our support page.    Cheers!    ... View more

Hi @Santunaung,    Welcome to TPG Community!    Here's a guide on getting a PUK code: SIM errors and finding your PUK code   Regards,  Angeli   ... View more

Hi @Jeffl,    Welcome to TPG Community!    We'll help your contact details removed on white pages. Send us a private message with your TPG customer ID or username and we'll take care of it.  How do I private message (PM) in the community   Regards,  Angeli ... View more

Hi,    We're glad that it has worked now. We'll be here if you need assistance in the future.    Cheers! :)  ... View more

Hi @Umack,    Send us a private message with your TPG mobile number and we'll help you with the SIM activation.  How do I private message (PM) in the community   Regards,  Angeli ... View more

Hi @nothappyMalik,    Welcome to TPG Community!    We'll take a closer look on your landline service. Send us a private message with your TPG phone number and we'll discuss it from there.  How do I private message (PM) in the community   Regards,  Angeli ... View more

Hi @robinmcn,    Welcome to TPG Community!    We'd like to see as to what invoice and/or account statement have been sent to your email. Send us a private message with your TPG customer ID or username, so we can discuss.  How do I private message (PM) in the community   Regards,  Angeli ... View more

Hi @mseymour,    I am responding to you today as @Shane is currently not available. I can understand that it may take some of your time to do the verification with our Privacy Team but know that we do this for your account security. I'll have our privacy officer resend you the OCR (Optical Character Recognition) link, so your mobile contact number can be added on your account. :)    Regards,  Angeli ... View more

Hi @angelad22,    Welcome to TPG Community!    We'll check on your mobile service order. Do send us a private message with your TPG customer ID. Here's how: How do I private message (PM) in the community   Regards,  Angeli   ... View more

Hi Luke,    Thanks for confirming that. If you are able to obtain the exact error message from the email rejection, please send it to postmaster@tpg.com.au including the subject letterhead for investigation. Apologies for the inconvenience.    Regards,  Angeli ... View more

Hi @Alexandralee,    We actually cannot confirm if it is a scam call. If you receive a call that is unknown, unsolicited or you suspect to be fraudulent, this is what we advise:    Don’t give the caller any personal details and hang up Check that the call is coming from a number that’s not a number that we use. Block the caller/sender’s number using your phone’s built-in call rejection features or by downloading an app to restrict incoming calls and messages. Let the call go to voicemail and then listen to any message left to ascertain if this might be a genuine call. For more information on how to set up and manage voicemail, head to our support page. Report the call to Scamwatch Report the email or SMS to Scamwatch Email customer_relations@tpg.com.au and provide the date and time you received the call, how many calls you received in total and your mobile number   Let us know if you need anything else.   Regards,  Angeli ... View more

Hi @xeno1,    Welcome to TPG Community!    We'll check on your service status to determine if you are affected by an outage. Send us a private message with your TPG customer ID or username please.  How do I private message (PM) in the community   Regards,  Angeli   ... View more

Hi @luke99,    Welcome to TPG Community!    Are there specific email domains that are being blocked? Have you checked on your spam and junk folders for these emails that should arrive on your main inbox?    Regards,  Angeli ... View more

Hi @davidhunter76,    A callback has been set on your preferred time today.    Cheers! :)  ... View more

Hi @Pete58,    If you are on NBN50 and have these speed test results, this is considered as a passing speed. Moreover, we do not have a control on the bandwidth part. You may also have a read through here, Speeds on the NBN network explained.    Regards,  Angeli   ... View more

Hi @Pete58,    How many devices are connected to your WIFI? Can you do a speed test now using one of your wireless device through speedtest.net or fast.com? Then, share to us the results here.    Regards,  Angeli ... View more

Hi,    Does it happen every morning or just when you reported it to us here? How about today, is it still slow?   -Angeli ... View more

Hi @Pete58,    No need to look elsewhere. How many devices are currently connected to your home WIFI? When too many devices share the same bandwidth, data flow is limited and result in slower speeds across each user or device.    Here are also some ways that you can improve the speed of your service:   Easy Steps to Improve Wi-Fi Connection In Your Home  Wireless Channel on your modem - what is it and why should I change it? How to test your internet connection using a Speedtest App   Regards,  Angeli ... View more

Hi @jrp,    Welcome to TPG Community!    We do support relay service/s though we do not shoulder the cost of using it. If you need help with your TPG service, just message us your customer ID or username.  How do I private message (PM) in the community   Regards, Angeli   ... View more

Hi @gusvd,    We're sorry to hear about your email issue. Is this happening all the time? Are you using an email client or TPG Post Office?    Regards,  Angeli ... View more

Hi @conradiminja,    Welcome to TPG Community!    We'll check on your payment status and see as to how long the payment is in progress on your account. Send us a private message with your TPG customer ID please. How do I private message (PM) in the community   Regards,  Angeli ... View more

Hi @xsheng4,    Welcome to TPG Community!    We'll help you process your payment using the new payment method. Send us a private message with your TPG customer ID or username and we'll take care of it. :)  How do I private message (PM) in the community   Regards,  Angeli   ... View more

Hi @jso743,    We'll assess your account and see if there has been a duplicate charge. Send us a private message with your TPG customer ID or username please.  How do I private message (PM) in the community   Regards,  Angeli   ... View more