TPG Community

Shane · ‎20-05-2022

Hi, ken_gilc. Could you please post the error message when sending an email and what troubleshooting steps have you done so far?

Chubby · ‎23-09-2019

Hi funny that someone makes a statement like it was fixed yesterday at 20:00 (21/9) and yet I had an email from customer service saying the outage only lasted 2 hours. I suggested he either winds his watch or puts a new battery in it because it was not an outage of 2 hours.

Joseph_D · ‎04-09-2019

@captainphil Thank you for raising your concerns. We are looking into the details of your post so we can improve our service. One of our representative will respond to https://community.tpg.com.au/t5/Broadband-Internet/Is-anybody-still-having-issues-SENDING-email/m-p/37290 @tippo16 I don't see an e-mail issue on your particular TPG server yesterday or today To test if the issue is with the e-mail client or TPG, I normally send & receive e-mails through Webmail or TPG Post Office https://www.tpg.com.au/home/postoffice E-mail client settings can be found on https://community.tpg.com.au/t5/Broadband-Internet/Setting-up-email-on-your-Windows-10-and-Mac-Mail-10/m-p/8420#M4241 I'll have a senior tech contact you directly to provide further assistance. @Vicpro , @PaulLeonard , @Dante , @pelli69 Our team will contact you directly to discuss the concerns you have raised on this thread. Dear All, We'll be closing this thread off as e-mail outage is now fixed. Send our team a Private Message or create new threads if you would require further assistance. Cheers, Joseph D

TPG · ‎03-09-2019

Dear All, The email issue is now resolved and no customers should have any more email issues. If you are experiencing any problems please private message us so we can help. The outage duration was from Wednesday late afternoon until Friday evening, however a small group of customers experienced intermittent email issues over the weekend until Monday morning. The outage was caused by a failure affecting the storage system, through which the email systems operate. This issue and your feedback has been taken very seriously by our business. We understand and apologise for the inconvenience and frustration caused by this issue.

BasilDV · ‎02-09-2019

Hi @nomailtoday, Our sincerest apologies for the inconvenience. There's an unplanned email outage which is being investigated by our network Engineers. Further updates will be posted on our service status page. Regards, BasilDV

BasilDV · ‎30-08-2019

Hi @nomailtoday Our sincerest apologies for the inconvenience. The outage was caused by a failure affecting the storage system, through which the email systems operate. The failure has meant that customers have had difficulties using the email systems during the period of outage. Our network Engineers are actively working to resolve the issue at the earliest. We've posted an update here in the community. You may refer to [Update] TPG Email Outage. Further updates will be posted on our service status page and here in the community. Thank you for your patience. BasilDV

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Re: Unable to send

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Re: [Update] TPG Email Outage

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