Hi @brustar   We might need the help of our Plan Change team if you are not able to process it online.   Kindly send us a private message with your account details for further assistance.   BasilDV ... View more

Hey @captainphil,   I apologise for the incovenience and I am so sorry for your loss.   Let me take this opportunity to turn around your experience, send me the account details of your Father also include your best contact number and preferred time.   I will chase this with our Account Specialists Team for investigation and assessment.   Regards,     I have spent a great deal of time this morning trying to cancel a mobile service for my late father I have spoken to 5 different people (each says they will cancel it and then end by saying they have to put me through to somebody else) Each person goes through the process of verifying who I am even through they will not help me I was the person who set up the account a few months ago - you sent verification codes (this morning) to MY MOBILE - you sent an email (this morning) to MY EMAIL yet you claim I am not on the account.   I cannot understand how this can be so difficult The last person who was was incredibly rude, refused to put me onto her manager because she knew I was going to complain about her. ... View more

Hi captainphil,   I am trying to call you, but it just is redirected to your voicemail. It may possible the issue comes from your phone handset, could you tried with different one? ... View more

Hi @amzounslide95, we're sorry to know that your service has been interrupted and we apologise for the inconvenience this is causing you.   Please PM us your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi funny that someone makes a statement like it was fixed yesterday at 20:00 (21/9) and yet I had an email from customer service saying the outage only lasted 2 hours. I suggested he either winds his watch or puts a new battery in it because it was not an outage of 2 hours. ... View more

Hi @captainphil    Thanks for raising this with us.   Using your community details, I was able to check your account and see your interaction with our Technical Team. In response to your post in another thread: https://community.tpg.com.au/t5/Broadband-Internet/Update-TPG-Email-Outage/m-p/37239#M14204. our Technical Team tried to reach out to you due to the concern you've raised via our Online Inquiry. They were unable to reach you on September 3, hence why they sent you SMS providing our hotline for assistance. I can see that a Sr Technician was able to call you today. Based on our records, you have confirmed that the emails are already working.   My apologies for any inconvenience that the recent email outage has caused.   Regards,   ... View more