Thanks for raising this with us @robbauer.   We'd like to check on this further and see what we can do to arrange a replacement. Shoot me a PM with a picture of the modem/router.   BasilDV ... View more

How so Shane when it use to be a service already provided. Improve my foot! ... View more

We take a genuine interest to all our customer feedback and we'll make sure that yours will be taken into account, @robbauer.   We sincerely apologise for the inconvenience this has caused.   We are glad that the service is now up and running.   If there's anything else that we can assist you with, please let us know. ... View more