Hi @aphacia    We'd like to check on what we can arrange for you.   Please send us a private message with your account details.   BasilDV ... View more

Hi @aphacia,   We raised this to our Engineering Team and based on the escalated fault the issue affects the service was resolved the same day. The billing adjustment request has been declined. We will arrange our Technical Team to contact you to perform real-time test and fix the dropouts affecting the service.   Please confirm your best contact time.   Regards,   Refund request I claim refund of internet for this month. From 15/9/22 to today I have has at least 6 recorded fault on internet from both TPG and nbn. The service level was so low and affected my life and business relying on internet that I am thinking my payment for top nbn network should be refunded at least partially. I’m looking forward your reply. Regards, Jing ... View more

We noticed that you have been contacted by one of our Engineers. Let us know should you require more assistance.   Regards,   We ran an initial test to the service and it seems that a line causing dropouts with the connection. We will raise this to our Engineering Team for investigation and assessment. You will be contacted by one of our Engineers as soon as update becomes available via SMS or Phone call.   Hi I lost internet almost every two weeks. Are there any special reasons? Or you have not received payment from my bank account? Please send me email prior to stopping me. Thanks ... View more

We are glad that this issue has been resolved @aphacia.   If you need any assistance, just let us know.   Cheers! BasilDV ... View more

Yaaay! We're glad to know that the issue has been fixed. For future inquiries feel free to send us a PM or create a new thread here in the community. We are always here to help, have a a lovely day. :)   It’s been fixed. Thanks. ... View more

Hi  it's solved now.   Thanks. ... View more

Make sure your phone is connected to the right socket on the back of the modem. Its useually phone port 1.   Try another phone cord, if you have one. Try another phone if you have one. Is the light marked "phone" lit up on the modem? If its of, the modem may be faulty. Try turning the modem on and of. It might take a few minutes to power up.   If TPG provided you with a modem, it will be replaced free of charge if its faulty.   If you dont have spare cords etc to try, or if the phone light is out you will probably need to contact TPG to get a tech to come and check things out for you. ... View more

Hi there, I have been experiencing the same problem here. There’s green light on internet but no light on 5G, which means I cannot even see my network name coming on my devices. It is quite upsetting since I have been home without internet since Friday (20th March 2020). When I call or email there’s no answer at all. I don’t know what should I do next? ... View more