Hi @michael1    We'd like to check on what we can arrange for you.   Please send us a private message with your account details and a screenshot of what you can view on the settings page.   BasilDV ... View more

Hi @michael1    You may consider resetting the password by clicking on 'Forgot password'.   Let us know how it goes.   BasilDV ... View more

@michael1 . In Windows live mail, click Accounts in menu bar, then Properties, Advanced. Check that "Break messages apart" option is not ticked. I've tried this in my WLM by sending to myself. I receive several emails with the attachment split and showing as letters and numbers. WLM doesn't seem able to reconstitute the original attachment. Thunderbird should be able to download your Post Office Inbox. Don't know if it can import the WLM folders and contacts. ... View more

We'll keep an eye on this thread, let us know how it will go. :)   Thank you, I have forwarded the details to the Postmaster.  Just now I find that  the emails go but any non- text in them is simply produced for the receiver as a big mix of numbers, numerics etcand show in my sent folder as sent to me.. ... View more

You're welcome @trd80.   Have a good day! BasilDV ... View more

Hi @michael1,   It looks like the server marked your account as spam, which is why it is banned.   Have you tried sending out emails via Post Office?   Try to check these step-by-step troubleshooting on this article that we made, Cannot Send Email Rejected by the Server/Banned from using SMTP.   Let us know how it will go.  ... View more

Hi @michael1,    Did you mean the name that appears when you send an email? The email username (e.g. user@tpg.com.au) cannot be edited or changed. However, you can change your sender name via TPG Post Office > Settings > Webmail Settings. Enter your preferred name on the "Real Name" box.    Let me know how it goes.   Cheers! ... View more

Hi @michael1   Did you set the DST on the 'Time settings' of your modem/router? If not, please access the modem/router interface, then go to 'Advanced tab' > 'System tools' > 'Time settings'.   You may check this article that will guide you on how to access the modem/router interface.   Let us know how it goes. ... View more

Hi @michael1   Welcome to the Community!   Did you set the DST on the 'Time settings' of your modem/router? If not, please access the modem/router interface, then go to 'Advanced tab' > 'System tools' > 'Time settings'.   You may check this article that will guide you on how to access the modem/router interface.   Let us know how it goes. BasilDV ... View more