And here we are again. Sit down to watch something online and sure as .... bam no network 9.04. The thing that gets me is it happens same time each day but no one can hear what I say......more like don't care and yep still waiting for case manager Mick to call..... ... View more

They have all been unplanned network outages for weeks, twice a day..... Still waiting for case manager call ... View more

Nice try BasilDV to make it look like TPG have done something sending that reply to community instead of private, The technician came and found some wet connectors and changed them and said yep all good now and went on his merry way. 1.50 PM yesterday on time like everyother day internet gone and the best part was at 1.58 one of TPG techo's calls to give me my daily checkup and whilst I was on phone with neighbour checking that they have no internet TPG leave a voice message saying they are monitoring the line and all is working fine and we will call back another time....must not be looking hard when it's done. I also get a txt at 2.03pm saying the cause has been corrected please monitor your connection and let us know the status, so I reply IT'S OUT AGAIN. As for the case manager that called and said he will be the go between from now on I have not heard back from him since the first call so if you managed to get a message to him let him know I am waiting ... View more

I have spoken to a technicain this morning about all the dropouts and he tells me that they dont raise tickets when there is an NBN outage as they just complete them and I should contact NBN again which I have now done, spoke to them and gave them INC numbers and turns out only 1 lodged and blank. Also NBN have no record of outages every single day which I have txt messages every single day from TPG when the outage happens, Still no contact from complaints, moderators private messages or anyone. Just call support desk again and transferred to technicain and when I start to tell her what she needs to do as advised by NBN, hangs up...... ... View more

Having the same issue. Everyday at least twice a day for 6 weeks and no one will answer. They have not even responded to the TIO complaint as yet ... View more

Let me know if you ever get an answer from them. Been trying now for a month ... View more

And yes I am sitting here on hold with no support desk again whilst reading this and it is a good place for potential customers to see what they may have to deal with for weeks if they join ... View more

Nice spool but if you don't get what's is happening keep out of it. Not once have they responded in anyway to complaints about the drop outs. No one calls back ever. No response from complaints dept at all in the the frame set out in their own policy. You cannot deal with nbn direct the ISP is the company we pay and they must address the issue which is not happening. ... View more

spoken to support desk twice asking for a supervisor to speak to, second person tells my John from the night before did not even log the request for call back from supervisor and then goes on to assure me that it will happen yesterday and also the complaints deptartment will also be requested to call me and here i am with another day holding the phone waiting for a call that never comes. Also sent private message that has not been replied to ... View more

Would you believe I am in hold again about another drop out..... ... View more

Message sent, looks like I managed to get it in just before the daily dropout time starting, also got emails away to the TIO, TPG complaints dept. again and the Local Labour member ... View more

Would anyone believe its down again for the second time today.....nah TPG would not he that bad would they. Oh and by the way the formal complaint has not even been answered in the stated time frame..... would anyone believe that would happen ... View more

And so far 30 minutes waiting for the no support desk. Anyone looking to join TPG be aware ... View more

Here we are again today. Dropped outbefore 1.30 and now again before 9pm. Oh we are working in the area. What a lot of bull...... ... View more

@BasilDV wrote: Hi @quinny525    We'd like to have a better understanding of the situation and see how can we help.   Just send us a private message with your account details.   BasilDV Hello BasilDV no need for my account details, I have contacted numerous times and now we find out the APP that we are asked to use does not always get the the right place, go figure. When you lodge a fault that is the only one you can lodge, not as they happen two and three times a day for weeks now. TPG are also really good now of sending txt message saying NBN outage in your area but NBN says there is NOT. I emailed helpdesk only to get an email back asking me to lodge with technician and gave me an email address that bounced back, what the... I call support desk and sit waiting and waiting until you just can't sit any longer but two days ago I got a call back and you guess what happens, "looks like nbn issue in your area and nothing we can do other than sit and wait", yet we all pay TPG for a service not NBN. I speak to NBN and lodge formal complaint with them, and trust me it's hard to get to speak to someone and they say your provider has a process they must go through to get things fixed.   over 30 years would you believe I have been with TPG and they drop email to concentrate on their other services, well I think the community can see just how good that is going... Can't wait to get all my email address sorted out ... View more

Everyday, never missed a day in weeks, the service is a joke ... View more

Been with the company since 1991 and i pay a seperate fee for the email address, I know what they can do with their service shortly... ... View more

Hello Shane   What I am believing is that my email account has been accessed and phishing emails sent from it until somene checks and proves this wrong, but so far from the email I have sent and the phone call I made nothing has been done only thing that has happened from TPG is send me a prepared spool about turning on email filters that were already on.... The emails that were sent looking like from me, managed to be sent to email accounts that I had only messaged from logging into TPG web mail and sending from there and so do not exist on my computer.   As for Malware on my computer, i am one that does not keep much on it and reguarly format and refresh....   Please go ahead and prove me wrong, never had a problem in close to 30 years with TPG and I pay for that seperate email address as an extra... ... View more