Hi @ahunt553    Have you tried other SIM with your new iphone? If yes, did it work? Is it factory unlocked?   What troubleshooting have you tried so far?   BasilDV ... View more

Hi @Yu, we are still waiting for your payment to be posted. Please note that direct debit payment normally takes 3-4 working days to be completed. ... View more

Hi @janezhao, please send us a private message with your TPG customer ID and Mobile Service Numbers (MSN) so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @jasonbrumby, we have raised your concern to our Mobile Team and one of our mobile specialists will be in touch to assist you. Kindly await a call within 24 hours. Thank you. ... View more

Hi @Yu,    We realised that your phone is showing SOS/No signal.   You may try the steps on the following articles in performing basic troubleshooting as it is also similar with your current connection issue: What to do - TPG Mobile Data Not Working – Android What to do - TPG Mobile Data Not Working – iPhone   In addition, I have since organised a call back to be made on 02 FEB 2021 from our Mobile Support Team for assistance.      Regards, Ahra_G ... View more

Hi @Yu   We apologise for the inconvenience. This has been raised to our Mobile team and someone will be in touch with you before 3PM today.   BasilDV ... View more

Hi @Yu    You may disable/barred it via your TPG my account from below link https://www.tpg.com.au/myaccount   To access your login you need your TPG Username and password   After opening of your account you will see left side NBN Home Phone Services below that you will see View NBN Home Phone Service Account so click over it so you will get access to NBN home phone tools then click over NBN Home Phone Service Control Panel so that will show you one form where you can see different option including call barring.   I hope this information can help you.   BasilDV ... View more

Hi @Prince,   Welcome to the community!   We did an article that you may find helpful, this will guide you on how to activate the SIM card please see link below.   How to activate your TPG Mobile SIM card   Let us know how it will go and should you require further assistance.   Cheers!     Hi i wanna activate sim ... View more

Hi @Yu ,   Thanks for raising this to us. We'd love to help see what causing sudden lost of your mobile reception, to better understand the situation send us your account details (Customer ID together wih your mobile number) also include your best contact number and preferred time.   For reference:    How do I private message (PM) in the community    Regards,   @Yu wrote: Why does the service line suddenly lost and become SOS? I live near the city i dont think its network coverage issues. Luckily so far the service line is regained after turning on and off the phone everytime. I am just worried the service line may not return someday even after i restart the phone.    ... View more

Hi,    When will I be getting the updates?   ... View more