Any modem which is compatible or can support the ADSL2+ connection will work with our service.
I've checked your address and learned that the NBN HFC technology is planned to be available from Apr-Jun 2019. When you upgrade your service with us, we are going to provide you a new AC dual band modem which can support 2.4 GHz and 5 GHz WiFi connection. With this being said, you can purchase a modem which can be used or configured as a repeater/WiFi range extender to boost your WiFi connection when the NBN is installed.
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Welcome to TPG Community!
The attached picture shows that you have an old type telephone socket with a 610 adapter. You will need to get an ADSL splitter in order to connect the modem and the telephone handset.
You will need to directly connect the telephone handset to the voice/phone port of the ADSL splitter. There is normally a label for you to identify if it is for the internet or home phone.
For your home phone number, you can log in to My Account to check this, but we can also have someone contact you to provide this information.
Here's an article about how you can access your account information online:
We can see that you have reported a technical issue and it was escalated to our Engineering Team.
The case has been lodged to Telstra and they have booked a technician to check the service anytime between now and 15/Sep/2018. Please be advised that your attendance is not required during the technician visit.
Furthermore, your service has been activated, thus your billing has started. Nonetheless, we will request our Engineering Team to assess a billing adjustment as soon as the issue is resolved.
Should you have further queries, feel free to drop us a message. Thank you.
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