Hi @Jessicahewitt    Thanks for confirming that the service is now working after using the correct UNI-D port registered for your service.   Just flick us a message if you need any help.   Cheers! ... View more

Great! Glad that you're back online now.  ... View more

This is what I have ... View more

Hi @Jessicahewitt   We'll chase this with our Accounts team and check if the credit that was applied can be transferred to the bank details on the account. Updates will be provided once available.   BasilDV ... View more

Hi @Jessicahewitt    We understand that the new modem has been received and working within specification. Let us know if you need further assistance.   BasilDV ... View more