Hi @Ayautuah,    You may log in to your My Account to request for cancellation. Let us know if you will require further assistance.    ... View more

Hi @Ayautuah,   Please send us a private message and confirm your customer ID or username and we'll go from there.   Thanks!  ... View more

Hi @Ayautuah,   Thanks for raising this with us.   We've checked the account and learned that your service is being affected by the NBN Co's network improvement. We were advised that the work will be finished tomorrow (17/04) at 3PM.   Service should be back to normal once done. Thank you for your patience.   BasilDV ... View more

Hi @Ayautuah   Welcome to the community! We are sorry to hear that you are unsatisfied with the speeds you were receiving. We are able to locate your account using your community details and ran an initial test to your service it shows connected for 31m.   However, we noticed that your modem/router is attempted to reconnect to our network multiple times, which is not normal. We'd like to arrange a call from one of our Technicians for real time test and investigation.   Feel free to PM me your best contact number and preferred time.   In case you need a reference:   How do I private message (PM) in the community   Cheers! ... View more