Hi @junayedullah   NBN FTTN and FTTB have the same modem configuration.   You may contact Netgear support directly for further guidance with your device.       Online support guide here.   BasilDV ... View more

Hi @Kaelthas,   We understand that our Engineering team was able to contact you and was advised that the NBN technician visit is scheduled tomorrow (Monday) between 1PM - 5PM. Our Engineering team will be in touch to provide further updates.   Kind regards, BasilDV ... View more

Hi Kaelthas,    Welcome to TPG Community!    I've checked the escalated fault and it showed that you have spoken to one of our Engineers. As discussed over the phone, their team will request for the technician to contact you prior to his arrival.    Should you have further queries or requires assistance,  you may reply directly to the SMS.     Thank you.      ... View more

Hi @Kaelthas,   Whilst we will endeavour to make the service available to customers 24 hours a day, 7 days a week, the service is not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service. There are many factors outside of our control which affect the services, such as the performance of third party suppliers and equipment, force majeure events and quality of the network used by our wholesale provider.   We've checked the account and it shows a stable connection with a good sync speed.   Are you still experiencing the dropouts? If you are, is it via a WiFi connection? You may try this link to improve your WiFi connection at home.   If you are connected via a Wired connection, then you may try to unplug and replug the Ethernet cable, turn Off and On the modem. If it's still not resolved, please PM me your preferred time and best number to be contacted so I will arrange a call from our Tech team.   Kind regards, BasilDV ... View more

Hi @Kaelthas,    It looks like there's been an update on this and our Engineering team have been attempting to contact you, but have been unable to get through. I've asked them to try contacting you again so that we can have this followed up further.   Nonetheless, should you have a preferred contact time and number, please do send us these details via Private Message so that we can rearrange this with our Engineers.    Cheers!  ... View more