Hi @WALDO0412, we apologise for the inconvenience this issue has caused you. We have made a follow up with our Mobile Team to fast track the resolution and you'll be contacted by the Escalation Officer once a new update is received. ... View more

Great ! Feel free to message us should you require further assistance. Cheers! ... View more

Thanks. We'll advise our Mobile Team. ... View more

Hi @Trent2 ,   TPG is a prepaid service; your initial payment is comprised of an installation fee and your 1st month fee.   By operating this way we are able to keep costs down to continue offering the best value deals possible to our customers. The installation process begins as soon as we receive these specified funds from the customer. The initial billing cycle commences when your install is complete. If you have further queries, feel free to send us a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Can you provide us your preferred contact time instead? ... View more

Apologies, we recommend having a read of these community articles, which may help with your concern: Troubleshooting Problems with TPG Home Phone Calls Troubleshooting No Dial Tone - TPG Home Phone/Voice Service If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @Reuben ,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:    Wi-Fi troubleshooting steps - No Internet/Connection    If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @prjkt23 ,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:    Wi-Fi troubleshooting steps - No Internet/Connection    If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

No, we just want to confirm to ensure that your concern will be directed to the right department. We'll have one of our mobile specialists contact you for further assistance. Kindly await a call within the day. ... View more

Hi @thisisjoshb , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @Evy ,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:    Wi-Fi troubleshooting steps - No Internet/Connection    If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @ashleighmm , we've created some articles that will help you troubleshoot the Slow speed issue.   If you are using a WIFI connection, then you may check these links to improve your home network.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Thanks for sending the details via PM. May we know if this is for your TPG mobile service as we were only able to pull up a mobile account using the details you have provided? ... View more

Hi @pandbsimmons, you may try to send me a private message now.  ... View more

Hi @glilly, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @scottvance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @pandbsimmons, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @Kathryn1013 , we are sorry to know that you are considering changing provider. Please be advised that you need to contact us in order to finalise the account cancellation.   For more details, we'd like to arrange one of our account specialists to call you. Please send us a private message with your TPG customer ID, username and complete address together with your contact details.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @Ianandlee ,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:    Wi-Fi troubleshooting steps - No Internet/Connection    If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @annakaratzas1 , if you opted to port your existing home phone number to TPG, please be advised that the porting process normally takes 1-5 working days to be completed from the date the service was activated.   Please send us a private message with your TPG customer  ID, username and complete address so we can take a look at your account.   To send a PM , please refer to this link: How do I private message (PM) in the community ... View more

Hi @7039531 , we have located an account using your community details, but we'd like to make sure that we got the right one.   Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @michael04 , please send us a private message with the email address you're having issue with. To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @Somasundaram , can you tell us more about your concern? If you're an existing TPG customer, please send us a private message with your TPG account details.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @rgrayner63, we are sorry to know that you'd like to cancel the service. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @Jamieh, our TPG Post Office has a Junk Mail Filter feature that could be of additional help to you. This filters out the spams on our server before it reaches the Inbox of your email program.   To enable your Junk Mail Filter, please follow the directions below : 1. Login to your TPG Post Office with your username and password through this link : https://tpg.com.au/home/postoffice 2. Click on Settings at the top. 3. Click on Mail Filtering Settings on the left side of the page. 4. On Select the level of filtering for all your incoming email box, choose the level of filtering you prefer. Below are the security level you can choose from:     * Off - No filtering, turns off automatic Junk Filter detection     * Low (Normal) - Low filtering, sets a low Junk Filter detection sensitivity     * Medium - Medium filtering, sets a slightly higher sensitivity.     * High - High filtering, sets the highest sensitivity (high setting also filters Bcc'd messages) 5. Click on Save Settings.   You may also try to use the other features under Mail Filtering: * Address Filters - allows you to create rules that will either block or allow messages to be delivered, no matter what content is within the message.    * Advanced Filters - allows you to create rules that can not be created with the Address Filters. These give a finer control on the way a message can be matched, and can be set to expire on a certain day if desired.     Furthermore, you can select all the emails on the current page by clicking on the gear icon near the trash button to delete the emails per page.   Let us know if we can be of further assistance. Thank you. ... View more

Hi @Mephisto1 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and send a request for a firmware upgrade.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @emilyzhang77, thanks for sending these. We have located the account using your community details and we'd like to arrange one of our senior technical specialists to contact you for further assistance.   Please send us a private message with your best contact number and most convenient time to receive a call tomorrow. To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @Stanturton , please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @tungtoan ,we recommend having a read of this community article, which may help with your concern : Where to plug in your telephone handset with NBN?    If you need further assistance, feel free to send a private message with your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more