Hello! I’m sorry to hear about your eSIM issue. Here are a few things you can try: Restart your device, toggle Airplane mode, check your signal strength, verify eSIM activation in settings, and update carrier settings. If that doesn’t work, you might need to reinstall the eSIM profile by contacting your carrier for a new QR code. Since deleting the unfamiliar number might have caused the issue, your carrier’s customer support will be able to assist you further.   ... View more

Hey @jpflett,   If you're still offline, send me a private message and we'll look into it. ... View more

Hi there, I understand how frustrating it can be when your modem struggles to keep up with modern demands. Since you're on an NBN Broadband Unlimited Superfast contract with FTTP, it's definitely time to choiceADVANTAGES consider an upgrade. You can request a replacement modem through TPG. They usually offer the TP-Link Archer VR1600v or TP-Link VX220-G2V for FTTP connections. If you prefer to buy your own, make sure it supports PPPoE connection types with VLAN tagging and has Gigabit Ethernet ports for optimal performance.  ... View more

Hello! I'm sorry to hear about your intermittent internet dropouts. Since the lights on your modem remain on, it could be a Wi-Fi signal issue or interference. Restart your modem and router, check for firmware updates, reduce network congestion by MyiTero com disconnecting unused devices, ensure all cables are secure, and try changing the Wi-Fi channel. If the problem persists, contacting your ISP for further assistance might help.   ... View more

Hello! Thanks for the info I will try to figure it out for more. Best Regards, My Theda Care ... View more