Hello @doreen,    Welcome to TPG Community!    A Slave email is a separate account that has it's own inbox. Aside from your main TPG account, 19 more email accounts can be created.    Please follow the steps below to create additional slaves or email accounts: 1. Log on to your TPG account by entering your TPG username and password in the "Your TPG Account" section on the home page: https://cyberstore.tpg.com.au/your_account 2. Click on the 'Manage your email accounts' link. This is located under the section headed "Email Management." 3. Click on the link "Add Slave User," enter the desired email address and password. Please make sure to keep it within the required parameters. 4. Click "Create Account" to submit the request.   Let us know if require further assistance.    Best regards,  Angeli ... View more

  Hi @doreen,    An (email) thread is a group of related email messages composed of replies or forwards of the original email. The messages are most commonly organized in chronological order and participants may refer to or re-post snippets from earlier email messages   In relation to your post on from this link: e mails are unreadable; there is a possibility that this has something to do with the 'View' section of your email.    What is the email client you are currently using?      Regards, Ahra_G   ... View more

Hi @doreen,   We'd like to help you in resolving this issue, but we don't have any information about your email client.   We'd like to arrange a call from our Tech team instead to look into it further.   Please send me a PM with your preferred time and best number to be contacted.   How to send a PM? Click here.   Regards, BasilDV ... View more

Hi @doreen   We have replied to your previous threads for the same issue. In order for us to have a better idea on how we can help you with your concern, we need a screenshot of your email page. Please visit this other thread you've created since we have already provided the instructions on how to post a screenshot. In addition, it will be best if we can contain the conversation on a single thread.   Here's the link to your other thread: https://community.tpg.com.au/t5/Accounts-and-Billing/email/m-p/36118#M730   Regards, ... View more

Hi @doreen    Do you see any name on the application or email client that you are using?   If you are unable to paste the screenshot here, then try to save the said picture and post it using the "Photos" icon in the menu.   If unsuccessful, you may also contact our Tech team on 13 14 23 for real time support.   Regards, BasilDV ... View more

Hi @doreen,   Welcome to TPG Community!   You may refer to the previous discussion on how to filter emails on this link.   Use the 'Advanced Filters' on the bottom part of the page to create rules that cannot be created with the Address Filters. These give a finer control on the way a message can be matched, and can be set to expire on a certain day if desired.   Should you require further assistance, please let us know.   Kind regards, BasilDV ... View more