Thanks for the update.
We also had a further visit from an NBN technician yesterday (21/9). He rufuschanged the connectors at the NBN box on our property and on the filezilla pole outside our property (F-connectors). Our connection also uc browserseems to have been more stable since he did this (just had one drop out yesterday), so holding thumbs that the issue has been sorted.
It take 5-10mins for the Arris modem to recognise the dropout and reboot but sometimes not at all which requires a manual reboot of Arris to restore connection. Rebooting the Archer router does not work.
Welcome to TPG Community!
We were able to locate your account using your community details and tested the line.
We weren't able to detect any fault within the NBN network, but can confirm the dropouts.
We will raise this with our Engineering team for further investigation.
They'll be in touch with you within 24 to 48 hours via SMS or phone call once an update becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
My new NBN connection has had similar issues to those descibed in this post. So far I have learned this..
1. NBN tech advised if you are not getting constant 4 lights on the NBN box it needs to be resolved by NBN and likely to be a bad connector.
2. Loss of internet while 4 good lights on the NBN box could indicate issue with router or ISP, but may also be bad connector.
3. Condition of the connectors is critical.
Thanks for raising this to us. We're able to locate the account and ran an initial test to the service it shows minimal dropouts on the line. We will chase this to our Engineering Team and request a re-investigation for the previous escalated fault.
You will receive an update via SMS or Phone call by one of our Engineers when it becomes available.