Home 4G wireless broadband internet frequent dropout

[angusl]

Hi,

I have been using the TPG Home Wireless Broadband service for about 2 years.
Starting from about half a year ago, I have been experiencing internet dropouts occasionally (about a few times a month), and it is getting more frequent recently (could be up to 2-3 times a week). They could occur at any time of the day.

Reboot the modem could restore the internet service.

I am using TPG supplied modem hardware version VX420-G2h v2 00000000, and firmware version 2.0.0 0.9 v603c.0 Build 221114 Rel.39966n.

Can you please advise what seems to be the problem - the modem or the TPG services? How can I resolve this or get more advice for further troubleshooting?

Thanks.

angusl

Please find attached some screenshot I took from the modem admin dashboard when the internet dropped.

[david64]

Hi @angusl . Email notification from Community is not working.
Moderators seem to be missing in action. You can try them in Facebook Messenger.
This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom

Include the link to your thread.

https://community.tpg.com.au/t5/Broadband-Internet/Home-4G-wireless-broadband-internet-frequent-drop...

[Jacob_Bowz]

We want to check out these dropouts, @angusl. Send through a Private Message and we'll help put an end to them!