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Got 906M when first reset router...
Hi @arthurnats
Thanks for raising this with us.
Please send me a PM with the account that you are referring to as there's 2 accounts under your profile.
Also, have you tried to test the speed on both Wired and WiFi connection?
BasilDV
Hi there,
I've also received the email but haven't had a speed increase or my account upgraded.
Is there something i need to do on my end?
Thanks.
Hi @brendan611
Thanks for reaching.
Please send me a PM with your TPG username or customer ID number for us to assist you accordingly.
BasilDV
Hi @adsllbjp
Welcome to the Community!
We were able to locate your account and can confirm that the speed boost has been applied.
Could you please test the speed via Wired and WiFi and post a screenshot of the result for us to assess this further?
Also, provide us the make and model of the router that you are using for us to check it further.
BasilDV
I received the email stating that the speed increase would begin 11/2/21, nothing as of yet
Hi @Strife
Thanks for raising this with us.
Did you test the speed via Wired or WiFi?
If via WiFi, are you using the 5GHz or 2.4GHz network?
We've checked the account and it shows that the speed boost has been applied.
BasilDV