Need to change your NBN plan? This article is a step-by-step guide on how to change plans on your active NBN service via My Account.
Check out our video guide or follow the steps below.
To change your mobile plan check out this guide.
1. Log in to My Account at https://www.tpg.com.au/home/myaccount
2. Under NBN Account Management, click Change your Plan
3. Re-enter your TPG username or Customer ID and password and click Next
4. Select the box for I want to change my NBN plan and click Next
5. Choose the speed tier you prefer – NBN12 (Basic), NBN50 (Standard Plus), or NBN100 (Premium) and select the NBN Bundle you prefer:
Important: For the NBN12 S and SL Bundle, NBN50 SL Bundle, and the NBN100 SL Bundle, you have the option to include the Oz Talk Home Bundle Add-on for an extra charge of $10 a month. Tick the box for the Oz Talk Add-on if you would like to include this in your plan.
6. Click Next and follow the prompts to complete your plan change. You're done! You have now successfully changed your NBN plan.
You are able to change your TPG NBN plan as often you need, depending on the speed you want! For more information about our NBN plans, head over to https://tpg.com.au/nbn#section2
If you require further assistance, you can chat with our Plan Change Team at https://www.tpg.com.au/chat/planchange-movinghome.
We're sorry to hear about the trouble upgrading your account via online.
We'd be happy to assist and help you to do a plan change for your business account.
I would like to arrange a call back from our Plan Change officer to assist and discuss the plan that you wanted. PM us you preferred time and number of contact and we'll be on touch. Thank you.
We're truly sorry for the inconvenience this has caused.
Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members are also transitioning to working from home hence the delay in our responses as well as support but please be assured that we are doing our best to still provide assistance for our customers: https://community.tpg.com.au/t5/Welcome/TPG-customer-support-channels-during-COVID-19-outbreak/m-p/4...
For quickest resolution, you may also chat directly with the department that you wish to speak with by visiting this link: https://www.tpg.com.au/support/contact
Your request has now been received by our Provisioning Team and should be in touch for pertinent updates.
Note: WE have modified your post as it contains your personal information.
For further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/
I recently changed plans from NBN50 to NBN100 and got an email to confirm it. But I am still getting NBN50 speeds, nothing has changed. I have factory reset the roputer and everything, nothing and I can not use your chat as I can't even get in the queue to wait.
Please help, it has been over a week now since the plan change!
Not sure why you are asking us to go online for a chat when the chat team are unable to help with a plan change and direct us to email direclty. I am still waiting for a responce to upgrade my plan after going through the chat channel and directed to send email to firstname.lastname@example.org