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Internet spped very pathetic , keep dropping frequently

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Moderator

Hi neerajamlani,

I have created ticket for our Engieer to investigate you case. you will get update from our Engineering team in 24-48 hours.

Regards

JayeshP9.

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Level 1c

same problem had appeaared again ,this is really pathetoc and fustrating .Connection is very unstable and there is frequent drop since last 3 days .

 

If this problem is not resolved asap I am planning to switch over to other provider 

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Moderator

We apologise for the inconvenience this issue is causing you, @neerajamlani. We have checked the status of your connection and it shows up and stable at the moment.

 

Please send us a private message with your best contact number and most convenient time to receive a call so we can have one of our Senior technical specialists contact you for assistance.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Level 1c

See if as a customer I am complaning that means it is a serious issue .You doing ping pong and checking the connection and claiming to be stable does not help me . 

 

the same thing was said to me 2 months back and after 10-12 emails you guys accepted the fault and provided me additional router . However this again does not solveed my problem 

 

I will tell you the issue , myself I was a network engineer and when I have seen logs in the routher the error it is showing me is DHCP server not available and there is no proper sync and ack happening which is causing the issue .

 

This was the same issue last time 

 

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Moderator

Hi @neerajamlani,

 

Thanks for sending us your details. We arranged one of our Senior Technician to contact you tomorrow between 10-12NN AEST. Make sure to keep your mobile phone available for the call and let us know how it will go.

 

Cheers!