Hi my internet has dropped out twice today and a few days ago as well. The connection has been fine up until now.
Could I please have my service/line checked, and also my modem firmware checked please?
Model: ArcherVR1600v Ver 2.0
service: NBN FTTN Broadband SL Bundle 100
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We've tested the line and was not able to detect any fault and the modem/router firmware is the latest one.
The connection shows that it's been stable and working within specification. You may follow the troubleshooting given on our support page. Check it here.
Let us know if you need further assistance.
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
We have detected line fault on the connection thus we have raised the issue to our Engineering Team for further investigation.
Please ensure to leave the modem connected and turned on for remote testing purposes.
Updates will be provided via phone call or SMS.