We had an NBN Engineer install FTTP last week, which has yet to work.
Directly after the installation, I received an email stating that TPG could not connect with the modem and that the power was switched off.
This is not correct.
Sadly, I have sent five emails back to the same email address and am still waiting for a response.
To add to the frustration
Hi @adammulcahy . The red Optical light indicates no connection to fibre network. The fibre cable is not connected properly at your end or the other end or a break in the fibre cable. TPG has to arrange with NBN to fix.
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David is spot on. The optical light would be green if you had an intact fibre connection. You can't contact NBN direct. Hopefully a mod here will get you to pm your details and will progress the problem.