Sending email

[tonymiles42]

Am getting an error "Server error: '550 5.7.1 (email address here)... Relaying denied. IP name lookup failed", whenever I try to send any email from Microsoft Outlook.

I think the issue is something to do with SMTP server???

I checked the account in Outlook and it reckons it sent a test message successfully, but I still have the problem.

How do I fix this problem?

[Anonymous · Accepted solution]

Welcome to our community, @tonymiles42!

Have you tried to use your email address using post office? If not you can visit this to try.

Also, is it possible for you to post a screen shot of your Email address settings?

Make sure Email is configured with the same information below.

Let usk now how it will go

[ahiller555]

I am unable to send email because of the following error message:"User ahiller555@tpg.com.au is banned from using SMTP AUTH due to previous abuse"

Can you enlighten me as to what the abuse is and why I am getting this message???????????

[BasilDV]

Hi @ahiller555,

Welcome to TPG Community!

The message that you received means that the system marked your email account as a spam. This will happen for two reasons.

First, if you've sent an unusually many emails over a certain period of time or you have sent an email to an unusually large number of recipients over a certain period of time.

Second, if you are sending emails from a non-Australian IP Address.

If you are not the one who's sending the emails, this can be caused by a virus infection or account compromise. You may scan your computer/device and change your account password to prevent further issues.

Once done, you may contact our Post Masters (postmaster@tpg.com.au) to unblock your email address.

Kind regards,

BasilDV

[ahiller555 · Accepted solution]

Thanks for the info, nothing  with the virus scan or rootkit scan or malware scan, changed password, seems to have fixed the issue.

Thanks

Adrian

[taxxperts]

Hi. I am trying to work from home now, (due to COVID19) getting that same ERROR 

Server error: '550 5.7.1 <xxxxxxxxxx@gmail.com>... Relaying denied. IP name lookup failed [58.173.139.8]'

Using MICROSOFT OUTLOOK, on a HP, 

Where do i check my email settings ?? In Outlook or TPG PostOffice??

I can send & receive from TPG PostOffcie sight, but I need to use Microsft Outlook please.

Id appreciate any guidance or help with this thank yoU!!!

[Peterdb]

Hello Shane

I am getting the same error message? Here are my screen shots everything looks the same as your post details ?

Server error: '550 5.7.1 <angelajoey29@gmail.com>... Relaying denied. IP name possibly forged [203.217.88.50]'

When I check the account settings in Outlooks it sends and recieves a test message without a problem?

Can you help?

[Ahra_G]

Hi @Peterdb, 

Could you please check and follow the steps from these links : TPG Email Settings &  Email Settings

Let us know how it goes. 

Thanks! 

[alanguide]

I have this problem only on a machine running Outlook 16, and to any adress except my own. All settinmgs checked. Tried 'repairing' no go. All settings checked.

[Riezl]

Hi @alanguide, are you getting any error message?