cancellation fee

epickford23
Level 2

I want to cancel my NBN service. Is there a cooling off period and how do I find out the cancellation fee if there is no cooling off period?

3 REPLIES 3
BasilDV
Moderator

Hi @epickford23 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you are on the TPG NBN service.

 

Based on Service Description and Terms – NBN

 

CANCELLING AN NBN ACCESS SERVICE

12.1. You may terminate the NBN service by giving us at least 30 days written notice. You must pay for charges for the service up to the end of the notice period.
12.2. If you cancel your NBN service before the end of your Minimum Contract Period, you will be required to pay the early termination charges.

 

We'd like to arrange a call from our Accounts team to discuss the process further.

 

Please shoot me a private message with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV

 

gwendamayshort
Level 2

Hi TPG

I am being charged a cancellation fee of $177 for a service that continually 'dropped out'. Your help line could not fix the issue after several 'chats' and an email (to which there was no response) Please explain?

Riezl
Moderator

Hi @gwendamayshort, please send us a private message with your TPG customer ID, username and complete address so we can look into this and help with the resolution.

 

To send a PM , please refer to this link: How do I private message (PM) in the community