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TPG’s New Support App: My TPG

Moderator

 

Check out our video guide on the My TPG app, or read below

 

We're proud to announce the release of our new mobile app, out now for both iOS and Android. Manage your TPG plan on-the-go with the ability to change your NBN plan, check your connection status, update your details, plus more!

 

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Broadband Support
Got a problem with your NBN, FTTB or ADSL2+ Home Bundle connection? Just do a connection test using the My TPG app, and if a problem is detected you can lodge a fault right there without having to call!

 

Plus you can also:

  • Test your Internet connection speed, even when you aren’t at home
  • Track any faults you have lodged using the My TPG app
  • Track your installation progress

 

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Billing
Did you know that using the My TPG app you can change your TPG NBN plan whenever you like? You can move your plan to a higher or lower speed tier whenever you need!

Also you can:

  • Check your current and past TPG bills
  • Update your payment details
  • View a 3-month TPG account statement

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Manage Your Profile
Updating your personal details is a breeze with the TPG app. Simply update them directly in the app if any of your circumstances change. Securely change your TPG account password whenever you need to. It's just that easy!

 

Currently not all products have been added to the My TPG app. We are working on supporting more products in the future. For now, NBN, TPG Fibre to the Building (FTTB), and ADSL2+ Home Bundle are supported by the app.

 

Keep an eye out for regular updates as we're continually looking for ways to improve the app.

 

Try it today! Get My TPG from the App Store for iOS, or Google Play for Android.

10 Comments
Level 1

I have downloaded the app and have entered correct details.  

I then get a "Login failed"

Invalid input. Please try again. (Error code 7PLWL9)   

Try again........

so i do to get code 2BGBLT, then

so i do to get code code VD7W3P .....

 

Can i source an answer to resolve this please?

Moderator

Hi @0421117799 , if you are trying to access your TPG Mobile account on this new TPG app, please be advised that it's not possible as this app only supports the following services:

 

  • 1. NBN
  • 2. TPG Fibre to the Building (FTTB)
  • 3. ADSL2+ Home Bundle

 

You may view more details here: https://www.tpg.com.au/services/tpg-app

 

However, you can view your account info by logging in to TPG My Account. You can refer to this link: Using TPG My Account & Online Account Info

 

Let us know should you have further queries.

Level 4

No way to save credentials in this app? Why not?

Level 2

I have a mobile using android version 9. 

 

The Google Play for "My TPG" app states : Your device isn't compatible with this version

 

I have an NBN home account but I cannot use the TPG app on my mobile phone.

 

I cannot raise any support requests with TPG other than by telephone.

 

What happen to the web support portal?

Moderator

We have raised your concern to our Technical Team and we'll revert to you once an update is received.

 

For the time being, you may access your account through our website.

Here's a guide that may help you:

Using TPG My Account & Online Account Info

Moderator

Hi @antonv, as per checking, our app supports Android 4.1 and above and it is weird why it is not working on your phone's android version.

 

We will be needing more details so we can look into this further.

 

Please send us a private message of the following:

 

-TPG customer ID, username and complete address

-Make/Model of your Mobile Phone

-Screenshot of the Android Version

-Screenshot of the TPG App Version

-Screenshot of the Error message

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

We will wait for your PM. Thank you.

Level 4

@Riezl why does the app require you to logon every single time in iOS?

Get your app developer to add the ability to store credentials/use FaceID.

Moderator

Thanks for letting us know, @chicaneau.

 

We welcome all feedback as hearing from our customers is the best way we can improve our business. We'll be sure to forward your feedback to our Dev Team for review and future consideration. 

 

Cheers! 

Level 1a

Well have got it going but not helpful when internet down and modem is not working 

No tech support - only use chat - no response and closes off

Oh and the kicker no technician til monday ,so grand final weekend and no foxtel ,netflicks , or anything 

Where's the service and compensation for no internet and all the progarms not recorded or emails to be able to print off 

Moderator

Hi @snowlynx , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community