Cannot ring business 6-digit phone numbers beginning with "13"

[RMS1]

Hi,

I have a TPG/NBN broadband and home phone bundle subscription that includes the extra $10 per month for unlimited phone calls.  Whenever I try to ring a "13" number I get an engaged signal. why is this happening? I have no trouble ringing those numbers on my mobile phone, but when I am home I prefer to use the home phone - that's what I'm paying for.

Thanks,

RMS1

[kate_]

Hey @RMS1, we'll find out what's happening with your calls to 13 numbers.

Send me a PM here and we'll take a look.

[david64]

Hi @RMS1 . The "unlimited phone calls" excludes 13/1300 numbers. You need to make a prepayment for excluded calls. Unlike the mobile plans where they are included.