Landline not working

[geoffreyraymond]

We switched the internet from Telstra to TPG a few weeks ago and since then our landline phone has not been working. We did choose to keep the same number and this is noted in all of our documents. We can make calls however we can't receive them. 

On documents we got, it said that we would not be able to get calls for 1-5 business days however it has been past this point. 

Help please. 

[johnandgailfry]

We have the same problem. It's been months without a landline. Can someone please answer this question and do a follow up.

[BasilDV]

Hi @geoffreyraymond

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to look into your account for better understanding of the situation and see what we can do to resolve this as soon as possible.

Please send me a PM with your TPG username or customer ID number.

BasilDV

[BasilDV]

Hi @johnandgailfry

Welcome to the Community!

We were able to locate your account and it shows that the phone service is active.

We've noticed that you were able to call our yesterday as well.

Is it still not working? 

You may check these articles that will guide you with some troubleshooting.

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

Let us know how it goes.

BasilDV