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No Outgoing Calls

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Angeli
Moderator

Hi Div, 

 

Apologies for the delay. Your phone issue has been escalated for further investigation. Once an update becomes available, we will be in touch with you here.

 

Regards, 

Angeli

Angeli
Moderator

Hi Div, 

 

Your phone service issue has been fixed. Kindly confirm if you are now able to call out. 

 

Thanks, 

Angeli

Div
Level 2
Level 2

Hi Angeli,

 

Thanks you so much for fixing this long pending issue.

 

 I confirm that we can make outgoing calls.

 

Please let me know the process to get the money credited back to our account for the period the outgoing calls were not working (July 2022). Fyi, every month we were changed $10 for OZ talk via direct debit and the last payment we deducted on 14th January 2022.

 

Thanks

Div

 

 

Ahra_G
Moderator

Hi @Div

 

Your request will be assessed by an Accounts Specialist. 

 

Further updates will be communicated via phone call or SMS. 

 

Thank you! 

 

-Ahra_G

18fuggles
Level 2

Also cannot make outgoing calls. I am receiving calls. Can someone please follow up.

Thanks

Angeli
Moderator

Hi @18fuggles

 

Welcome to TPG Community! 

 

Kindly send your TPG customer ID or username, so I can check on your phone status. 


How do I private message (PM) in the community
 

Regards,

Angeli

pinetree80
Level 2
Same problem here. Could you please help me?
Angeli
Moderator

Hi @pinetree80

 

We've received your private message and based on your plan features, you must nominate a home phone prepayment to make an outgoing call. For your guidance, please read through this article:
Your Home Phone Optional Prepaid Balance

 

Regards, 

Angeli