No Outgoing Calls

[Anonymous]

Hi Div, 

Apologies for the delay. Your phone issue has been escalated for further investigation. Once an update becomes available, we will be in touch with you here.

Regards, 

Angeli

[Anonymous · Accepted solution]

Hi Div, 

Your phone service issue has been fixed. Kindly confirm if you are now able to call out. 

Thanks, 

Angeli

[Div]

Hi Angeli,

Thanks you so much for fixing this long pending issue.

 I confirm that we can make outgoing calls.

Please let me know the process to get the money credited back to our account for the period the outgoing calls were not working (July 2022). Fyi, every month we were changed $10 for OZ talk via direct debit and the last payment we deducted on 14th January 2022.

Thanks

Div

[Ahra_G]

Hi @Div, 

Your request will be assessed by an Accounts Specialist. 

Further updates will be communicated via phone call or SMS. 

Thank you! 

-Ahra_G

[18fuggles]

Also cannot make outgoing calls. I am receiving calls. Can someone please follow up.

Thanks

[Anonymous]

Hi @18fuggles, 

Welcome to TPG Community! 

Kindly send your TPG customer ID or username, so I can check on your phone status. 

How do I private message (PM) in the community
 

Regards,

Angeli

[pinetree80]

Same problem here. Could you please help me?

[Anonymous]

Hi @pinetree80, 

We've received your private message and based on your plan features, you must nominate a home phone prepayment to make an outgoing call. For your guidance, please read through this article:
Your Home Phone Optional Prepaid Balance

Regards, 

Angeli