why are you charging me $90.16 from my bank account: this is unauthorized paymenton 9.11.2020

[nicnikok]

business name

TPG Telecom

TPG Internet DKB90VO5H6Z-03WPDF

debit amount

$90.16

category

Services > Telecommunication > Line Providers

payment date

09/11/2020 (AWST)

description

TPG is a leading Australian ISP Telco providing cost effective and reliable NBN ADSL2 ADSL DSL Internet Broadband with Phone and BYO Mobile plans

contact

13 14 23

https://www.tpg.com.au

65 Waterloo Rd, Macquarie Park NSW 2113, Australia

[nicnikok · Accepted solution]

I am not able to get help with TPG.  I rang up support and they put me off.  Very poor customer service.  I now found out that I was correctly charged.  I wasted a lot of my phone charges on calling TPG and not getting any customer service. There is no chat service. 

[Ahra_G]

Hi @nicnikok 

Thank you for raising this concern to us. 

I've managed to locate your account and checked the said charge.

The $90.16 is comprised of the following:

• $69.99 - NBN monthly plan
• $10.00 - OZ Talk
• $10.17 - Mobile Prepayment

The charge covers the cycle from 2020-11-14 to 2020-12-13. 

Hope that answers your query. 

Regards,

Ahra_G