Get online support
Could you please check if I have the latest modem firmware? No option for private message on my (new) account.
Firmware Version: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n
Hardware Version: Archer VR1600v v2 00000000
Private message sent after account level up
Hi @wpeenzlamington,
For any major security updates our network engineers proactively upgrade the firmware of all our supplied modem/router remotely but for minor updates (when it becomes available) this will be applied to the modem by request.
Regards,
Just a question - is firmware only updated on request, or pushed out periodically?
Thanks.
Private message sent after account level up
Hi @wpeenzlamington , please be advised that your modem has the latest firmware. Let us know should you need further assistance. Thank you.
Just a question - is firmware only updated on request, or pushed out periodically?
Thanks.
Hi @wpeenzlamington,
For any major security updates our network engineers proactively upgrade the firmware of all our supplied modem/router remotely but for minor updates (when it becomes available) this will be applied to the modem by request.
Regards,
Just a question - is firmware only updated on request, or pushed out periodically?
Thanks.
Can I pls get a Modem firmware upgrade thx if my firmeware is not current thanks.
My WIFI has gone slow and the range has decreased each year of use. Thanks
Could I get a firmware update please.
Current details:
Firmware Version: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n
Hardware Version: Archer VR1600v v2 00000000
Hi @jbinact,
We can confirm that your modem has the latest firmware version.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
Regards,
Ahra_G
Thank-you Ahra