Firmware upgrade

[wpeenzlamington]

Could you please check if I have the latest modem firmware? No option for private message on my (new) account.

Firmware Version: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n

Hardware Version: Archer VR1600v v2 00000000

[wpeenzlamington · Accepted solution]

Private message sent after account level up

[Anonymous]

Hi @wpeenzlamington , please be advised that your modem has the latest firmware. Let us know should you need further assistance. Thank you.

[wpeenzlamington]

Just a question - is firmware only updated on request, or pushed out periodically?

Thanks.

[Anonymous · Accepted solution]

Hi @wpeenzlamington,

For any major security updates our network engineers proactively upgrade the firmware of all our supplied modem/router remotely but for minor updates (when it becomes available) this will be applied to the modem by request.

Regards,

Just a question - is firmware only updated on request, or pushed out periodically?

Thanks.

[Marko69]

Can I pls get a Modem firmware upgrade thx if my firmeware is not current thanks.

My WIFI has gone slow and the range has decreased each year of use.  Thanks

Product type:

HG659

Device ID:

00E0FC-J3N8W17323000106

Hardware version:

VER.B

Software version:

V100R001C216B112

[BasilDV]

Hi @Marko69

Welcome to the Community!

In order to process your request, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[jbinact]

Could I get a firmware update please.

Current details:

Firmware Version:            0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n

Hardware Version:           Archer VR1600v v2 00000000

[Ahra_G]

Hi @jbinact, 

We can confirm that your modem has the latest firmware version. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Regards,

Ahra_G

[jbinact]

Thank-you Ahra