Firmware upgrade

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wpeenzlamington
Level 2

Could you please check if I have the latest modem firmware? No option for private message on my (new) account.

 

Firmware Version: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n

Hardware Version: Archer VR1600v v2 00000000

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wpeenzlamington
Level 2

Private message sent after account level up

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Shane
Moderator

Hi @wpeenzlamington,

 

For any major security updates our network engineers proactively upgrade the firmware of all our supplied modem/router remotely but for minor updates (when it becomes available) this will be applied to the modem by request.

 

Regards,

 

 

Just a question - is firmware only updated on request, or pushed out periodically?

 

Thanks.

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9 REPLIES 9
wpeenzlamington
Level 2

Private message sent after account level up

Riezl
Moderator

Hi @wpeenzlamington , please be advised that your modem has the latest firmware. Let us know should you need further assistance. Thank you.

wpeenzlamington
Level 2

Just a question - is firmware only updated on request, or pushed out periodically?

 

Thanks.

Shane
Moderator

Hi @wpeenzlamington,

 

For any major security updates our network engineers proactively upgrade the firmware of all our supplied modem/router remotely but for minor updates (when it becomes available) this will be applied to the modem by request.

 

Regards,

 

 

Just a question - is firmware only updated on request, or pushed out periodically?

 

Thanks.

Marko69
Level 2

Can I pls get a Modem firmware upgrade thx if my firmeware is not current thanks.

My WIFI has gone slow and the range has decreased each year of use.  Thanks

Product type:
HG659
Device ID:
00E0FC-J3N8W17323000106
Hardware version:
VER.B
Software version:
V100R001C216B112
BasilDV
Moderator

Hi @Marko69

 

Welcome to the Community!

 

In order to process your request, please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

jbinact
Level 2

Could I get a firmware update please.

 

Current details:

 

Firmware Version:            0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n

Hardware Version:           Archer VR1600v v2 00000000

  

Ahra_G
Moderator

Hi @jbinact

 

We can confirm that your modem has the latest firmware version. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

Regards,

Ahra_G

jbinact
Level 2

Thank-you Ahra