HUAWEI Modem HG659 - Firmware Update

[Ahra_G]

Hi @september, 

Please also send your Customer ID or username via private message in order for us to proceed with your request.

Thanks! 

Ahra_G

[hungryb4dinner]

Hi

My software version is V100R001C216B113 

I've tried to send a PM but it says my limit has been reached?

[bjorn]

Wondering if there is an update available for my firmware as well.

Couldnt find a way to send a pm

Product type:

HG659

Device ID:

00E0FC-J3N8W16923009361

Hardware version:

VER.B

Software version:

V100R001C216B013

[tomywutoto]

Can one of the mederator help request the firmware update for me? I tried to send a private message following the instruction page but didn't see the "Send message" button... I need the updated firmware so that I can set the time & timezone and make parental control time setting work correctly

my customer user id is: tsaman

Product type: HG659

Device ID: 00E0FC-J3N8W16C09000990

Hardware version: VER.B

Software version: V100R001C216B111

thanks

[BasilDV]

Hi @bjorn and @hungryb4dinner

The current firmware version of your modem/router is the updated version.

BasilDV

[Anonymous]

Hi @tomywutoto,

Welcome to the community!

A firmware upgrade request has been made for the modem/router the process may take 3-5 working days, please do not turn off the modem.

Let us know how it will go and should you require further assistance.

Regards,

Can one of the mederator help request the firmware update for me? I tried to send a private message following the instruction page but didn't see the "Send message" button... I need the updated firmware so that I can set the time & timezone and make parental control time setting work correctly

my customer user id is: tsaman

Product type:  HG659Device ID:  00E0FC-J3N8W16C09000990Hardware version:  VER.BSoftware version:  V100R001C216B111  thanks

[pregalwrightson]

Hi @Anonymous

The firmware push that got sent out in June 2020 did the job. I had no issues up until a week or so before Christmas. I have had nothing but issues since then, with just sending this message taking over an hour due to the internet dropping out 4 times. Is there new firmware that needs to be sent out?

Thank you.

[Anonymous]

Thanks for sending me your details, @pregalwrightson.

The firmware upgrade has been requested update will be applied within 2 to 5 working days. On the other hand, I noticed that the dropout also caused by the modem/router's connection to the network, please confirm your best contact number and preferred time. I will have one of our technicians contact you for realt-ime test and investigation.

Regards,

Hi @Shane

The firmware push that got sent out in June 2020 did the job. I had no issues up until a week or so before Christmas. I have had nothing but issues since then, with just sending this message taking over an hour due to the internet dropping out 4 times. Is there new firmware that needs to be sent out?

Thank you.

[chris_kay]

Hi there

I can't see the ability to private message but I'd like to update my firmware please

Thanks heaps

[tomywutoto]

@Anonymous 

My firmware has not been updated since your message saying a reuest has been made on 4th Jan. Can you please follow this up for me please? Thanks a lot

Again, my details is as below:

Customer user id is: tsaman

Product type:  HG659
Device ID:  00E0FC-J3N8W16C09000990
Hardware version:  VER.B
Software version:  V100R001C216B111