HUAWEI Modem HG659 - Firmware Update

[Ahra_G]

Hi @ml320,

Seems like your modem does have an older version of firmware. Pass along your  Customer ID or username via private message so we can request for a firmware update from our Tech team. 

Thanks! 

Ahra_G

[ajl]

Hi,

Can I request a firmware update ?

Product type:
HG659
Device ID:
00E0FC-J3N8W17828937850
Hardware version:
VER.B
Software version:
V100R001C216B112

Thanks

[BasilDV]

Welcome to the Community @ajl

In order to process your request, we need your account details.

Please shoot me a PM with your TPG username or customer ID number.

BasilDV

[Anonymous]

In response from your message to one of my colleague.

We have requested a firmware upgrade for the modem. We'll keep an eye on this, and provide you the update when it becomes available. The update may be applied Monday or Tuesday next week.

Regards,

[MC1]

Hi,

Can I request a firmware update ?

Product:                  HG659

Device ID:              00E0FC-J3N8W17322006422

Hardware version:  VER.B

Software version:    V100R001C216B112

Thank you

[Ahra_G]

Hi @MC1, 

Sure looks like the firmware version needs to be updated. 

Please send your Customer ID or username via private message in order to send a request to our Tech team. 

Thanks! 

Ahra_G

[B3R7]

Hello,

I would like to get my firmware updated, but don't seem to have the option to private message anyone. Can someone please assist?

Product : HG659
Device ID: 00E0FC-J3N8W16C12007626
Hardware version: VER.B
Software version: V100R001C216B111

I would also like to know if the router supports loopback (hairpin NAT) with the updated firmware?

[Anonymous]

Hey, @B3R7

Let us help update the firmware version of the modem and see if it supports the  hairpin NAT.

Could you shoot us a PM with your details to better understand the situation.

Regards,

Hello,

I would like to get my firmware updated, but don't seem to have the option to private message anyone. Can someone please assist?

Product : HG659
Device ID: 00E0FC-J3N8W16C12007626
Hardware version: VER.B
Software version: V100R001C216B111

I would also like to know if the router supports loopback (hairpin NAT) with the updated firmware?

[IEM]

Hi, 

Can I also request update for my HUAWEI Modem HG659. Thank you

[Ahra_G]

Hi @IEM, 

Please provide us with the following info along with your TPG account details via PM: 

Product type:  

Device ID:  

Hardware version: 

Software version:  

Thanks! 

Ahra_G