HUAWEI Modem HG659 - Firmware Update

[Will]

Hi @Dranzeer

Welcome to the Community!

We have already requested for your modem's firmware to be updated. We'll let you know on this thread once the upgrade is completed.

Note: We edited your post to hide your customer ID.

Regards,

[Will]

Hi @Dranzeer

Our records show that you have contacted our Technical Team this morning because your modem only had a power light on. After attempts to revive, it was noted that your modem is no longer functioning. I can see that a modem replacement has been requested. You will be notified via SMS or phone call once the consignment details are available.

[meebo]

Hi TPG Team,

Requesting a firmware up for my modem. Details as follows:

Product type:  HG659

Device ID:  00E0FC-J3N8W16909002419

Hardware version:   VER.B

Software version:  V100R001C216B111

TPG account name is same as community username.

[Ahra_G]

Hi @meebo, 

Welcome to the Community! 

The request to update your modem's firmware has been sent. 

We'll update you as soon as we hear from our Technical Team. 

Cheers! 

[anmiller67]

Hi,

I have had to restart my modem 3 times today, it seems to hang with all lights except Internet behaving normally, Internet light is off. I am unable to get to the management interface either.

Is it possible that a firmware update will fix this issue?

detils are;

Product type:  HG659
Device ID:  00E0FC-J3N8W17720000707
Hardware version:  VER.B
Software version:  V100R001C216B112
System up time:  0 days 0 hours 23 minutes 22 seconds

Thanks,
Andrew.

[Will]

Hi @anmiller67,

Welcome to the Community!

It appears to be a modem issue if the user interface of the modem becomes inaccessible on all devices that are connected to it. In most cases, a modem reset will do the trick. Nonetheless, I have requested for the modem's firmware to be upgraded to the latest version.

We'll let you know on this thread once the upgrade is completed.

Regards,

[Ahra_G]

Hi @meebo!

Your modem's firmware has been successfully updated.

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Cheers! 

[Will]

Hi @anmiller67,

Your modem's firmware has just been updated. We can see though that prior to the update, your modem was stable for at least 19 hours.

Let us know if you still require further assistance.

[michaelandjo]

Hi TPG Team,

Can I please request a firmware update for my router. Details are:

Product type: HG659
Device ID: 00E0FC-J3N8W17717002194
Hardware version: VER.B
Software version: V100R001C216B013
TPG account name is same as community username.

Thanks

[Anonymous]

Hi @michaelandjo,

Welcome to the community!

We requested firmware upgrade to your modem/router. Expect an update within 24-48hrs on this thread.

Let us know should you require further assistance.

Cheers!